FAQ

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How do I return or exchange something?

Please follow this link to our returns & exchanges.

What size should I order?

We suggest ordering your pre-pregnancy size because our smart designs make provision for a growing bump, unless you know you need to size up.
Please follow this link to our sizing guide.

How should I care for my Momsy items?

Please follow this link to our care guide.

Do you accept credit cards?

We prefer EFT payment but please let us know if you have a problem doing EFT payments, we do have a Payfast link for credit cards on request.

How do I track my order?

Please follow the link to Shipping & Deliveries for delivery times. If you still haven’t received your order or tracking details within these suggested times please send us an enquiry on the Contact Us page or e-mail to info@momsy.co.za.

Do you have a retail store?

No, unfortunately we only have an online store.

Can you customise a garment for me?

Unfortunately due to time limitations and production lines we are not able to customize or alter any orders.

How often do you restock?

Please check in with us for a restock on a specific item. We may or may not restock an item depending on the time of the year and availability of the item.

Do you do collaborations or sponsors?

We love collaborating and we are open for sponsorships, please send your detailed proposal to info@momsy.co.za.

Can I become a Momsy stockist?

We do not have any stockists at the moment but please send your proposal or enquiry to info@momsy.co.za for consideration.