Shipping & Deliveries
Orders will be dispatched once proof of payment has been received.
Pre-orders will be dispatched as soon as the stock has arrived, usually between 5-10 business days after the launch of the product.
Local door to door deliveries (Gauteng) are R75 (excl. vat) and national deliveries are R85 (excl. vat). There might be a surcharge for rural areas or orders exceeding the max kg’s. International shipping will be calculated at checkout.
Free delivery to all orders over R2000 (within South Africa). Shipping for exchanges will apply.
Local deliveries take 1-2 business days and national deliveries take 2-3 business days. Please allow 3-4 business days for rural areas. Please allow 5 business days before following up on deliveries as the couriers may experience delays.
Pick up is available in Groenkloof, Pretoria, South Africa. The address and collection time will be sent after your order has been completed.
International shipping times may vary from country to country.
Please note that there may be import taxes applicable in your country so please make sure you know what values are taxed on. Momsy is not liable for any import taxes and all taxes are to be paid by the receiver.
All international shipping costs are calculated by using the weight and dimensions of the package. All packages up to 2kg’s have a flat rate and there will be a surcharge for every 500grams exceeding 2kg’s (it will be calculated at time of checkout).
Momsy will not be held liable for any damages or losses occurred due to the incorrect delivery address or incorrect or absence of recipient.
Packages that get lost by the courier company used will be replaced or refunded according to what the courier company replaces or refunds.