FAQ
General
Do you have a retail store?
No, unfortunately we only have an online store
Can you customise a garment for me?
Unfortunately due to time limitations and production lines we are not able to customize or alter any orders.
How often do you restock?
Please check in with us for a restock on a specific item. We may or may not restock an item depending on the time of the year and availability of the item.
Can I become a Momsy stockist?
We do not have any stockists at the moment but please send your proposal or enquiry to info@momsy.co.za for consideration.
Ordering
What size should I order?
We suggest ordering your pre-pregnancy size because our smart designs make provision for a growing bump, unless you know you need to size up.All of our products have some sizing guidance on the description page. Please follow this link to our sizing guide.
How do I track my order?
Please follow the link to Shipping & Deliveries for delivery times. If you still haven’t received your order or tracking details within these suggested times please send us an enquiry on the Contact Us page or e-mail to info@momsy.co.za.
How should I care for my Momsy items?
Please follow this link to our care guide.
Shipping, Returns & Exchanges
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How do I return or exchange something?
Please follow this link to our returns & exchanges
Get in touch
Have questions about your order, or a general enquiry?
